Refunds

Refund Policy

At Ziyan, your satisfaction is our priority. To maintain hygiene and fairness, we have set specific policies for returns, exchanges, and replacements. Please review these carefully before making a purchase.

Returns

We do not accept returns for any of our products, as all sales are final. This policy ensures hygiene standards and customer safety.

  • Please check your order carefully before completing the purchase.
  • No returns or refunds will be accepted if the earring seal is broken.

Exchanges and Replacements

We offer exchanges or replacements only under the following circumstances:

  1. Incorrect Item Received: The delivered product does not match your order.
  2. Defective Product: The product is faulty or non-functional upon arrival.
  3. Damaged Parcel: The package was visibly damaged during shipping.

How to Request an Exchange or Replacement

If your situation matches any of the above conditions, please follow these steps:

Document the Issue:

    • Record a complete and uncut unboxing video showing the package being opened from start to finish.
    • Ensure all shipping labels and product details are clearly visible.
    • This video serves as crucial evidence for our review and claims process.

Contact Us:

    • Email us at ziyanjewellery@gmail.com within 48 hours of delivery.
    • Include the following details in your email:
      • Your order number
      • A brief description of the issue
      • Attach the unboxing video

Review and Resolution:

    • Our team will review your email and video evidence.
    • Based on our assessment, we will take one of the following actions:
      • Replace the item.
      • Offer an exchange.
      • Provide further instructions for resolution.

Important Notes

  • Requests received after 48 hours of delivery will not be eligible for exchange or replacement.
  • Exchanges or replacements will only be processed if the unboxing video adheres to the guidelines.
  • Ziyan reserves the right to decline any request if the provided evidence is incomplete, unclear, or inconsistent with our policies.

Why These Policies Exist

Our policies are designed to ensure fairness, transparency, and hygiene for all our customers. By requiring proper documentation, we can offer a fair resolution process and maintain accountability for every transaction.

If you have any questions or concerns, feel free to reach out to us at ziyanjewellery@gmail.com. We value your trust and are here to help.

Thank you for choosing Ziyan – where quality and customer satisfaction always come first!